Avaya IP Office is a total communications solution for small and mid-sized businesses which includes a voice communication solution, a data communication solution, and a business applications "all in one" suite. It also offers full voice functionality with a comprehensive list of features and benefits such as: An IP-capable telephony server, supporting standards-based IP telephony (H.323) and QoS through DiffServ (for routing) and 802.1p (when used in conjunction with layer 3 QoS LAN switches, such as the Cajun switch family).
IP Office provides a complete data communications solution with firewall-protected Internet
Access, high-speed ISDN/PRI dial-up access, direct leased line connections, and integral security.
Call Handling Capability:
• Call Appearance (CA) Enhancements (LED feedback) - for Internal, External and (VM) calls
• Line Appearances (LA) - Representation of a line on system-tracking activity of line (External)
• Bridged Appearances (BA) - Copy of users CA used to make/receive call (Station Mirroring)
• Call Coverage (CC) - For incoming calls, allows user to answer calls from another user (Cover)
• Ringing Line Preference -The system auto-selects ringing call, line, bridged appearance
or cover button (Call, Line, Bridged Appearance, and Cover Buttons) at their set
• Idle Line Preference - Selects idle call or line appearance button when there are
no alerting calls
The solution includes business critical applications such as:
• Voice Mail • Auto Attendant • Integrated Voice/E-mail Messaging • PC based console
• Phone Manager • Open CTI Interfaces • Compact Call Center applications (Reporting,
Wallboard, Call-Recording, Campaign Management, Customer Self-Serve options)
Scaling up to 360 extensions and 96 digital trunk lines, IP Office fills the gap between yesterday's circuit switched PBXs and Key
Systems and the IP-only solutions of tomorrow.
A PHONE SYSTEM
A full PBX with hundreds of features. • Up to 360 extensions • Display phones • Desk and PC-based IP phones
• Paging • In-building wireless • Standards-based interoperability with other PBXs
A MESSAGING SERVER
• Voicemail • Auto attendant • Unified Voicemail/Email Messaging • Personal Number • Call recording
• Easy-to-use Graphical Interfaces • IVR • Text-to-Speech • Full synchronization with Microsoft® Exchange
A CONTACT CENTER
Multimedia Call Routing-Voice, Email and Web Chat • Queue management •. Up to 75 Multi-Media agents, up to 150 Telephony
Agents. • Wall board •. Management by exception • Real-time tracking and analysis • Caller services via IVR with Text-to-Speech and
access to 3rd party databases, integration with Microsoft® CRM
A DATA / INTERNET SOLUTION
• Integrated dual-speed LAN ports for linking computers and high-speed access to the internet • RIP-2 support • Integrated firewall
• Remote access server • VPN support with IPSec and L2TP
FOR HOME / SMALL / BRANCH / OFFICES
Use the Small Office Edition for small offices, branch offices and teleworkers. Link your offices on one phone system with centralized
administration and shared messaging.
A CONFERENCING SOLUTION
Have your own private conference bridge ranging from a maximum of 64 calls w/up to 2 participants each - 2 calls with 64 parties in
each, with IP412. Benefits: Reduce or eliminate fees for externally managed conference services, secure, and very cost effective. |
